An Edmonton woman is calling on her car's manufacturer to act, after the sunroof of the vehicle suddenly shattered.
"It was like a shotgun went off in my car," explained Adrienne Haak adding, "I could hear some wind above me so I looked up and there was glass from my sunroof falling into my car."
Haak says when the sunroof of her 2012 Ford Focus shattered, there weren't any cars around her so she knows it wasn't caused by a rock or any other debris from the road. But, when Haak notified Ford Canada, it said the damage would not be covered under warranty. The company says the shatter must have been caused by a rock chip and that chip could have been there for days, even months.
"They also said that it would have been caused by a rock chip on my sunroof that would not be visible to myself- so small- and by opening and closing my sunroof would cause it to shatter. Well, it was minus six on October 30th and I was not opening and closing my sunroof."
Haak was shocked to learn it wouldn't be covered by her warranty. After looking at an online forum she realized she is not alone.
"This exact same car, the exact same model, the exact same trim level, I know that I'm the third one it's happened to in six months."
Haak believes the sunroof of her car had a defect.
"There was a big stress crack across the whole sunroof and I think it was due to pressure, too much pressure in the glass."
Haak took pictures right after the sunroof shattered and says her pictures show the glass shattered outwards, not inwards like it would if it had been hit by a rock.
But, in an email sent to Haak, the warranty administrator from the Ford dealership she purchased her car from told her, "(The glass) tends to straighten out and point upwards, following the natural curve in the glass."
The email went on to say, "(The) glass has been impacted, evident by the multiple cracks spider-webbing from the centre area."
It appears it isn't just this make and model, either. A man in Calgary had a similar incident with the sunroof in his BMW. The manufacturer said a rock was to blame and wouldn't cover the repair.
Haak says she isn't happy with Ford and would be hesitant to purchase another vehicle from the company because of this experience.
"It's going to cost $1,300 to replace, to put the new one in," she said adding, "I didn't cause this, it was no fault of my own, so I really want Ford to pay for it."
Haak is currently using cardboard and duct tape to cover the opening in the roof of her car.
With files from Julie Matthews.
© Global News. A division of Shaw Media Inc., 2013.