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How private are your medical records? Edmonton family says not private enough

Could strangers have access to all your electronic health records with just a click of a mouse? A family at the centre of a privacy commissioner investigation tells Global News that because of a flaw in the system, it's happened to them, and they are now calling on the province to better protect Albertans' privacy so that it doesn't happen to others.Read Story

Trouble Shooter Features

Consumer

Nylon comparison

They are a necessary evil for many women, but it's a love hate relationship. Do you really get what you pay for when it comes to nylons?

CONSUMER TIPS

'Phone finder' apps

'Phone finder' apps have been increasingly popular with smartphone users, but do they work?

Trouble Shooter Tip Sheet

Julie Matthews shares her favourite consumer tips and websites.

Trouble Shooter Talk

Trouble Shooter Julie Matthews blogs her personal insights and expands on some of her stories.

Contact Julie

Find out how to contact Trouble Shooter Julie Matthews.

Better Business Bureau

The Edmonton branch of the Better Business Bureau.

Service Alberta

Latest consumer news from the Government of Alberta.

Canadian Anti-Fraud Centre

The Government of Canada's fraud alert website.

Local News

Trouble Shooter stories

Fri, Apr 27 - A Leduc couple is warning other Alberta travelers after they had their passports, wallets,and personal affects stolen on a trip to Las Vegas. Julie Matthews explains.

Fri, Apr 27 - An Alberta man having problems with the doors on his Ford Focus - and it's a problem that he says can be dangerous. He's also not alone. Julie Matthews reports.

Fri, Apr 27 - After consumers experienced issues with a local window and roofing company, they turned to our Trouble shooter. Here's Julie Matthews with their story.

Mon, May 14 - It's a wedding reunion of a different sort; a couple is happy again, after being reunited with their wedding photos, years after they said 'I do'. Trouble shooter Julie Matthews reports.

Fri, Apr 27 - An Edmonton family at the centre of a privacy commissioner investigation says Albertans' records are not as secure as one may think. Julie Matthews explains.

Fri, Apr 27 - Imagine buying a bigger vehicle but then discovering it was not built with enough car seat anchors. Juile Matthews looks into the issue of child seat anchors and what parents need to know.

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